FAQ

Thank you for shopping with Frazier Concepts LLC DBA MAD Designs (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website maddesignsva.com and make purchases from our store.

1. Information We Collect

We may collect the following types of personal information when you interact with our website:

Personal Identifiers: Name, email address, phone number, shipping and billing address.
Payment Information: Credit/debit card details (processed securely through our third-party payment processor).
Device Information: IP address, browser type, operating system, referring URLs.
Usage Data: Pages visited, time spent on pages, click-throughs.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your orders and account
Provide customer support
Send promotional emails
Improve our website and services
Prevent fraudulent transactions

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

Payment Processors: To complete transactions securely
Shipping Providers: To deliver your purchases
Service Providers: Web hosting, email marketing, and analytics services
Legal Authorities: If required by law or to protect our rights

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance site functionality
Remember your preferences
Analyze traffic and user behavior
You can control cookie settings in your browser.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have rights to:

Access, correct, or delete your personal information
Opt out of marketing communications
Withdraw consent (if applicable)

To exercise these rights, contact us at maddesignsva@gmail.com.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal data from children.

9. Mobile Opt-In Data

No mobile opt-in data will be shared with third parties or affiliates for marketing or promotional purposes. This excludes text messaging originator opt-in data and consent, which will not be shared with any third parties.

10. SMS Terms and Conditions

By opting in to receive messages from Frazier Concepts LLC DBA MAD Designs, you agree to receive communications from Mad Designs regarding product updates and requests to share pictures for proofing purposes. You can opt out at any time by replying “STOP” or request more information by replying “HELP.” Message frequency may vary. Message and data rates may apply.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

12. Contact Us

If you have questions for Frazier Concepts LLC DBA MAD Designs about this Privacy Policy, contact us at:

MAD Designs
Email: maddesignsva@gmail.com
Phone: 540-949-5286
Address: 3278 Stuarts Draft Hwy. Suite 7, Waynesboro, VA 22980

Return Policy

We take great pride in the quality of our products and services and aim to ensure every order meets your expectations. Because of the nature of our work — including custom designs, personalized products, and made-to-order items — all sales are final.

This means we do not accept returns, exchanges, or issue refunds once an order has been placed and approved. We strongly encourage customers to carefully review their selections, including colors, sizes, wording, and other details, before submitting payment or final approval.

If you have any concerns or questions before placing your order, please don’t hesitate to reach out. We are more than happy to help guide you through the process to ensure you’re confident in your purchase.

We appreciate your understanding and support of our business policies, which help us continue providing high-quality, handcrafted work.